After-sales Store policy (Made-To Measure Clothing):Alterations, remakes, and refunds:
ZANE offers a Perfect Fit Guarantee for all its products. This guarantee includes:
- Take your garments to any local tailor and we will refund the cost of the alterations up to $50 as a store credit.
- In those cases where the garment cannot be adjusted, we will proceed to make a similar remake
- Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value.
Anyway, we will glad to offer you a free remake whether garments cannot be adjusted locally according to our policy.
ZANE only allows cancellation of an order if it has been made within 24 hours. After this time span, ZANE can no longer cancel the order as its production has begun and costs incurred (fabrics, tailor time, etc.)
if you have any questions about the policy please feel free to contact us.